Providing IT support in London is a people business as much as a technical one, and we think how we operate matters just as much as what we deliver. This page sets out, in plain terms, how we approach environmental, social and governance (ESG) responsibility as an employer, as a service provider, and as a business our clients and partners can rely on.
We review this approach every year, and every member of the Maple team has a part to play in it.
We're a small, mostly paper-free business, so our environmental footprint is modest, but we still take it seriously.
Waste and hardware: We recycle packaging wherever we can, and we encourage the reuse of hardware before disposal. Where equipment does reach end of life, it's recycled in line with the Waste Electrical and Electronic Equipment (WEEE) regulations.
Travel: We keep staff travel to what's necessary. Where roles allow it, our team works from home, and when travel is needed it's almost always by public transport or on foot, our office is in the City of London, so a lot of our day-to-day movement is a short walk rather than a journey.
Power: We don't leave equipment, lighting or heating running when it isn't needed, and our office is sized appropriately for our team rather than run at excess capacity.
As an employer, we want Maple to be a genuinely good place to work: clear policies, zero tolerance for discrimination or harassment, and real development plans for every member of staff. We support modern apprenticeships and work with an external HR consultancy so that staff reviews and development are handled properly and consistently.
With our clients, we build long-term relationships based on honesty and consistency. Many of our clients tell us we feel less like a supplier and more like part of their own team. That's deliberate, and it's how we want it to stay.
With everyone else we work with, suppliers, partners, and the wider businesses we buy from and sell to. We aim to have a positive impact and to deal with people fairly and with respect.
A sustainable business. We operate within our means, keep adequate reserves, and aim for steady, sustainable growth rather than short-term wins so that we're a stable, dependable partner for the long term.
A business that plans. IT support can be reactive by nature, but most of what we do is underpinned by considered processes and documented plans. We hold internal governance standards that are built to meet what our clients, many in regulated sectors, expect of their suppliers, and we run a formal risk management process.
The right tools, properly vetted. We work with a carefully chosen set of vendors and systems, each assessed before we bring it into our service delivery. No shortcuts.
Integrity, always. This means working within our own policies, including cybersecurity and confidentiality, as closely as we expect our clients to work within theirs. We hold ISO 27001 certification, the independently audited standard for information security management, so our approach to protecting data isn't just a policy on paper — it's externally verified. It means being upfront when something goes wrong and treating mistakes as something to learn from, not hide. Above all, it means being honest with our clients, every time.