IT Support in London

Location Location Location!

Maple’s office is at 40 Gracechurch Street, close to Monument and Bank Underground stations, meaning we are fully available for our clients when needed.

Our team regularly visit clients for meetings, catchup, service requests (think desk moves, network changes, office moved, videoconferencing setups, hands-on support, training.

Stories we hear from clients is that the preiviously struggled to get IT staff to visit them. This is a completely different level of service to an anonymous outsourced helpdesk.

Maple’s 30-minute support SLA

Our clients benefit from an unrivalled 30-minute SLA to be working on a problem. In reality responses are much faster with a high rate of first contact resolution.

Maple’s support team

Our support team are all great humans who are tech fanatics and Microsoft-certified admins. They are all well-known to our clients and enjoy working with them.

Who We Work With

Most of our clients are based in Central London, with a strong focus on financial services, hedge funds, investment managers, and insurance firms among them. We also support teams working remotely across the UK, the US and Asia.

Working in regulated sectors has shaped how we operate. Our clients expect stability, discretion and a provider who understands the pressure they're under so that's what we've built our service around.

On-site when needed

The majority of support calls are fixed online, however when physical attendance is needed our office location pays dividends. The team are also readily available for projects like desk moves, office moves, network installations, videoconferencing, and more.

A bit better than an out-of-town provider who is reluctant to dispatch technicians.

Why Businesses Choose Maple

Fixed, transparent pricing — you know what you're paying for, with no hidden fees
A Microsoft Partner — trusted for Microsoft 365 licensing, deployment and migration
ISO 27001 certified — independently audited information security management, so you can trust how we handle your data as much as how we support your systems
Cyber Essentials Plus certified — our own systems and processes meet the standard we help clients achieve
A local, accountable team — not an anonymous support queue

Let’s Talk About your IT Needs

Looking for reliable managed IT services or IT support in London? Maple can help. Get in touch to discuss how we can strengthen your IT systems, improve performance, and keep your business secure.